Contacting Support

Regular technical support hours are

Monday through Friday
8:30 a.m. to 4:30 p.m. Central Standard Time.

A technical support request can be initiated via

While we highly encourage support requests to be made via email and Web, guaranteed response time is ONLY for requests left via phone/voicemail.

After Hours (or non-business hours) technical support is available 7x24x364. When you place a request for After Hours technical support, there may be an incident charge and the support rate may be billed at a higher rate. After Hours support is only available by phone. Please leave a message and a support representative will contact you. In your message, please indicate whether or not your request requires an immediate response or if it can wait until the next day.

Any requests that are made after hours without such indication are assumed to be urgent and an incident charge may be incurred when we respond to your request, even if you are unavailable by the time we call you back (response is usually within 1 hour, but always within 5 hours).