Resolv Support Plans

At Resolv we believe that it is important that someone is available to answer your questions when you are having the questions. We have a full time technical support staff that is available to you to assist you with all of your Sage SalesLogix support and Oasis CRM support needs.

There are three levels of support that you can purchase from Resolv. Here is a brief overview of each plan.

Tier I Support – This level of support is designed for those organizations that have internal dedicated support staff that are technically proficient at maintaining the database and the data. This plan would allow your staff to call in with major issues. This level also includes upgrade planning.

Tier II Support – This level of support is designed for those organizations that have internal support staff that can do most tasks on their own by need assistance more frequently.  

This plan includes everything in Tier I and assistance with the following:

• The creation of groups, processes, Crystal reports, templates
• Data imports
• Implement and maintain user security
• User maintenance
• Data maintenance
• Server monitoring
• New user and refresher training.  
• Upgrades to the server and all user machines

 Tier III Support - This level of support is designed for those organizations that desire full remote administration.

This plan includes everything in Tier I and II. This level we will perform these actions for you:

• The creation of groups, processes, Crystal reports, templates
• Data imports
• Implement and maintain user security
• User maintenance
• Data maintenance
• Server monitoring
• New user and refresher training.  
• Upgrades to the server and all user machines

These plans are a one year contract that are paid quarterly. If you are interested in one of these plans or need more detail, please contact us at:

Resolv Corporate Offices