CRM SoftwareThere are many options for CRM software on the market. It is sometimes difficult to figure out what the best software package is for your organization. Resolv takes a different approach to CRM because we believe that CRM is not about software but rather about your CRM strategy. Once we have determined what your strategy is, and what your business needs are, we will make a recommendation as to which software package will best meet your needs.

Most of the mainstream CRM software packages have the same features and functionality available in them. The primary differences lie the delivery mechanism for the data, the number of clicks it takes to accomplish simple tasks and the ability for the software to be configured and developed to meet your specific business needs. These components of the software selection process are key to assuring that you have great end user adoption and that the software will grow and change with the growth and changes of your business needs.

Many organizations try to select their CRM software based on the cost of the product licensing. It is important that you keep in mind that the licensing is a very small percentage of the total cost of ownership (TCO) of any software package. The hardware needed to support the software, the ongoing maintenance and the specialty configuration and development of the software to meet your needs will be the most costly part of any successful CRM implementation.

If you would like more information on purchasing and implementing CRM, please visit our blog

Licensing Costs:
Here is an example* of some leading CRM software packages and their licensing costs with hardware requirements. There is a difference from the lowest to highest in price but it is truly not that much of a difference. The key is to first determine your key elements for strategy deployment and select the best vendor to help you implement these strategies. The right vendor will assist you in selecting the best software package to based on your needs not on the price of the software.

*The cost comparison below is an example of the pricing for the different software package at the time this chart was created. Software and module prices fluctuate regularly. This is in no way meant to be an estimate of work.


Description InforCRM / Saleslogix   SageCRM   Oasis CRM   Microsoft CRM  Microsoft.Com 
Server  $    5,995.00  $       3,995.00    $       6,125.00  
Customer Service Module  Included   Included     $       1,049.00  
Sales Serer Module  Included   Included     NA   
Named User  $       995.00  $          795.00    $849 – $1349  $44/mo starting
Concurrent User  $    1,995.00  NA   $       595.00  NA   
Maintenance and support 20%  18% + $1500  20% 25%  
SQL Server  X   X   X   X   
Active Directory Server        X   
Exchange Server      *X   X   
Microsoft Outlook        X   
BizTalk Server        X   
Internet Explorer  X   X     X   X 
IIS Server (Web)  **X   X   X   X   
Microsoft SharePoint        X   
*Exchange server is required for Oasis-CRM for inbound email integration.
**IIS Server is required for the web version of SalesLogix.
3 Year Licensing Comparison 
Server  $    5,995.00  $       3,995.00    $       7,174.00  
5 users  $    4,975.00  $       3,975.00  $    2,975.00  $       4,975.00  $2,640 / yr 
Total  $ 10,970.00  $       7,970.00  $    2,975.00  $     12,149.00  $7,920 (3 yrs) 
3 Years Maintenance  $    5,485.00  $       6,455.70  $    1,785.00  $       9,111.75 0
GRAND TOTAL  $ 16,455.00  $     14,425.70  $    4,760.00  $     21,260.75  $7,920 (3 yrs) 


It’s unwise to pay too much, but it’s worse to pay too little. When you pay too much, you lose a little money – that is all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do. The common law of business balance prohibits paying a little and getting a lot – it can’t be done. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better.

John Ruskin