CRM SupportAt Resolv we believe that it is important that someone is available to answer your questions when you are having the questions. We have a full time technical support staff that is available to you to assist you with all of your support needs:

  • SalesLogix support
  • Infor CRM support
  • SugarCRM support
  • Microsoft CRM support
  • SalesForce.com support
  • Other CRM systems*

There are three levels of support that you can purchase from Resolv. Here is a brief overview of each plan.
Tier I Support – This level of support is designed for those organizations that have internal dedicated support staff that are technically proficient at maintaining the database and the data. This plan would allow your staff to call in with major issues. This level also includes upgrade planning.

Tier II Support – This level of support is designed for those organizations that have internal support staff that can do most tasks on their own by need assistance more frequently.

This plan includes everything in Tier I and assistance with the following:

  • The creation of groups, processes, Crystal reports, templates
  • Data imports
  • Implement and maintain user security
  • User maintenance
  • Data maintenance
  • Server monitoring
  • New user and refresher training.
  • Upgrades to the server and all user machines

Tier III Support – This level of support is designed for those organizations that desire full remote administration.

This plan includes everything in Tier I and II. This level we will perform these actions for you:

  • The creation of groups, processes, Crystal reports, templates
  • Data imports
  • Implement and maintain user security
  • User maintenance
  • Data maintenance
  • Server monitoring
  • New user and refresher training.
  • Upgrades to the server and all user machines

Below is sample support pricing. Actual pricing will vary based on a support interview.

Complexity for Support plans is determined by (but not limited to) the following:

  • Amount of customizations/configurations
  • Number of add-on products
  • Number of integrations
  • Number of remote users/ offices
  • Number of international users
  • Internal IT support/resources
Basic
Number of users Tier 1 Tier 2 Tier 3
1-30 $5,320.00 $15,400.00 $19,840.00
31-75 $8,620.00 $18,380.00 $25,940.00
76-150 $12,900.00 $23,720.00 $33,880.00
150-250 $19,620.00 $32,100.00 $46,280.00
250+ Call Call Call
Average
Number of users Tier 1 Tier 2 Tier 3
1-30 $6,960.00 $17,560.00 $22,020.00
31-75 $11,280.00 $20,960.00 $28,800.00
76-150 $16,900.00 $27,040.00 $37,600.00
150-250 $25,700.00 $36,600.00 $51,380.00
250+ Call Call Call

 

Complex
Number of users Tier 1 Tier 2 Tier 3
1-30 $11,200.00 $22,280.00 $26,640.00
31-75 $18,160.00 $26,620.00 $34,840.00
76-150 $27,220.00 $34,340.00 $45,500.00
150-250 $41,360.00 $46,480.00 $62,160.00
250+ Call Call Call

These plans are a one year contract that are paid quarterly.

Try our support plan now with no monthly commitment!

If you are interested in one of these plans or need more detail, please contact us at:

Resolv Corporate Offices
821 E First Ave.
Appleton, WI 54911

Email: info@resolvcrm.comThis e-mail address is being protected from spambots. You need JavaScript enabled to view it Phone: 920-730-1300
Ext. 204 – Sales
Ext. 203 – Technical Questions
Toll Free: 866-737-6581

*Resolv will support your CRM system and offers full end-user support options as well as those listed above.