|
|
About the Author:
Bill Nelson is an elite international sporting coach who has
turned his knowledge of developing peak team and individual
performance into a world-class corporate consultancy, Total
Performance Concepts Pty Ltd. Bill’s wisdom of the science of
motivation, performance coaching, team building and the
development of organizational culture has been utilized by
business organizations, defense forces, educational
institutions, local government, and elite sporting programs
throughout the world.
Article Source:
www.articlesfactory.com |
Resolv,
Inc.
821
E. First Ave
Appleton,
WI 54911
Phone:
(920)730-1300
E-mail:
info@resolvcrm.com
We’re
on the Web!
www.resolvcrm.com
|
by Bill Nelson
I found myself over
the weekend sitting down
with my son and watching
a program on the US Navy
and the "Blue Angels"
flight squadron. Jet
fighter planes, flying
within feet of each
other in formation one
minute, then upside down
a few feet from the
ground the next. Pilots
flying straight at each
other, at great speeds
then at the last moment,
just pulling away.
Unbelievable!
As we watched the
footage it became very
apparent that all things
that are necessary for
effective teamwork were
very much evident in
everything that these
pilots and their
squadron does. My son,
although very
interested, could not
quite get what the
significance or
magnitude of this
standard of teamwork
was. Now this discussion
proved to be very
timely. As it had only
been that day as he and
his fellow band mates
had been practicing for
an upcoming school
musical performance.
During the rehearsal it
had become fairly
obvious that there were
mixed feelings within
the band as to how right
they should get each
song
before they moved onto
the next.
So as we sat there
watching the "Blue
Angels" do their stuff
and continued our
discussion on what had
happened that day at
band rehearsal, I asked
him this question; "If
you guys don't practice
well or often enough and
go to the school musical
performance
under-prepared what
happens?" His reply was
something like "We
either luck out and get
it right on the day or
we are pretty bad and we
get embarrassed. "How
bad would that be?"
"Well it is not
something that we want
to happen." And that was
my point exactly to him.
No one ever wants to
fail, no one ever wants
to be embarrassed by
their
performance.
But is the significance
of what you are pursuing
enough to get you to do
the things that are
required so that you do
not fail or become
embarrassed? As our
discussion continued, I
pointed out to him that
if the band doesn't
practice enough, doesn't
work together enough,
doesn't communicate well
enough, and the
standards that you set
for each other when you
rehearse are not high
enough, then what will
happen come performance
day? Basically summed up
my sons response was "We
don't play well, we get
embarrassed and become
the brunt of many a
school jibe or joke."
Not that bad I suppose,
but when you are 15 this
is definitely not
something you want to
happen. I then asked him
to think about this. All
of a sudden he and his
mates are not in a band
but in the "Blue
Angels". They take the
same attitude they have
with their
musical
rehearsals into the
cockpit of one of these
fighter jets and then
into the sky as they go
through their practice
routines. What happens",
I ask? "What do you
mean?" he replies.
"Think about the band’s
attitude to getting
things right in
rehearsal and what would
happen if you took that
attitude to the drills
and practice sessions
and show days of the
Blue Angels" I insist.
"Chances are we would
probably either crash
into each other or into
the ground, but it’s
completely different" he
pleads. Is it? "We are
group of school kids
playing in a band at a
school musical.
How does that compare
with what the "Blue
Angels" do?" Now we get
to where it is I wanted
him to be. As in some
cases there is no
comparison between the
band and the "Blue
Angels" but in other
cases there are lots of
similarities.
This is the same for all
teams or groups of
people working toward a
common outcome. The
ultimate success you get
will be determined by
how significant the
outcome you are trying
to achieve is in the
minds of those that are
pursuing it and what are
the ramifications of
non-completion of this
success? If you fail to
achieve your desired
result and you can walk
away knowing that you
did everything possible
to achieve what you were
pursuing then you could
be OK, depending on the
ramifications in other
ways from this lack of
achievement. Then, in
other cases such as the
Blue Angels, failure is
not an option as the
ramifications of failure
is huge. I don't know
the "Blue Angels" or
anyone associated with
them but I would take a
gamble and say that
their motivation is not
fear of failure but more
along the lines that
they would want their
performances to be a
true reflection of the
time, effort and
knowledge that has gone
into hours upon hours of
practice, and more
importantly, a true
reflection of what the
Blue Angels are about
and what it is they
stand for. So where are
you or your team? Are
you part of a group that
are keen to accomplish
the outcomes that you
are pursuing, but not to
the point where it means
enough to motivate you
to do what needs to be
done to try and assure
that your desired
outcomes will be
reached? Or are you part
of a team like the Blue
Angels where although
the outcomes maybe
different, failure is
not an option. You want
the results that you
pursue to happen, you
demand a standard of not
only yourself, but also
those around you. Your
success, although not
assured, is quite likely
simply because of the
time, effort, and
standards you have put
in place.
I suppose in the end it
comes down to how much
what you are trying to
achieve really means to
you and your team.
Therefore, you and the
team are the only ones
who can answer that
question. |
|
Complimentary
Breakfast Seminar
Why Should A CEO/CFO
Care About
Customer Relationship
Management?
Tuesday, June 3,
2008, 7:30 am – 10:00 am
Milwaukee, WI
Join us as we
discuss:
·
A working
definition of Customer
Relationship
Management. You may
be surprised that it is
not all about software.
·
Informed
decision making.
Imagine how access to
real-time data will help
you to adjust to marked
conditions more rapidly.
·
Empowering
sales people. What
would happen to your
sales force if you allow
them to focus on
customers rather than
processes?
·
Company
growth. Can it
happen without
customers? What are you
doing differently this
year to promote growth,
or is last year’s growth
rate acceptable?
·
Harnessing the
Wild Wild West. Can
you implement solid,
time-proven best
practices, or is it ok
that your sales force is
made up of renegades
that do it their own
way?
·
What you
should expect from
Customer Relationship
Management software.
This will include a
working demo of an
industry-standard
Customer Relationship
Management software
package.
To register: (920)
730-1300 or go to
www.resolvcrm.com
Cost: No charge. A
complete hot breakfast
is included. |
|
SalesLogix User
Group Meeting
Who Should Attend:
SalesLogix Users and System
Administrators
If
you are not currently a SalesLogix
user:
Please come and talk to other
SalesLogix users and see how
SalesLogix can assist you with your
business needs.
What is a User’s Group?
The
SalesLogix user group is a great
place for SalesLogix users to
exchange ideas and ask questions of
each other and an experienced
SalesLogix consultant. Meetings
consist of a presentation on a
featured topic, followed by “what’s
new” with SalesLogix, and a question
and answer period.
When: Tuesday, June 17 2008
from 10 am – 4 pm
Location: TBD
To register for the User Group:
(920) 730-1300 or
email to
info@resolvcrm.com
Cost: No Charge. Lunch is
included. |
|
Resolv Summer
Hours
Monday, May 26 – Memorial Day –
Closed
Friday, July 4 – Independence
Day – Closed
Monday, September 1 – Labor Day
– Closed |
|
View from our Sales
Desk
CRM in Difficult Times
By Mike Lettier
Businesses are continuously looking for
ways to reduce costs and streamline
processes, and that is becoming
increasingly more important as
businesses compete in these difficult
economic times. Managers are evaluating
and rethinking all their processes to
find ways to be more productive and
efficient.
With a successful CRM implementation,
businesses can reduce the sales cycle,
eliminate the need for multiple data
sources, and increase customer retention
rates by better understanding their
customers, and anticipating their needs.
Let Resolv help you through these
difficult times and demonstrate how a
CRM “strategy” can help you meet the
challenges of our quickly changing
business landscape. Call for
information on our complementary initial
needs assessment to get started toward
being more efficient and customer
focused. |
|
SalesLogix Tips & Tricks
Have you ever wanted to quickly switch between one open view
and another?
Or.. Have you ever wanted to find out what items were
currently open within SalesLogix?
In the SalesLogix Client, click “Window” on the top toolbar.
You will now see a list of all main screens that have been
opened.

You may also click “Alt-N” to open this menu option. |
|
KnowledgeSync Tips &
Tricks
Question:
A couple weeks ago you showed how an event can match
the sender of an email with a contact record in
SalesLogix. Can the same logic be applied to match a
record from a Sage financial application (e.g., Sage
MAS 90) with a record in SalesLogix? (I want to
notify an account manager when a client's credit
status changes, but the credit info is in MAS 90 and
the account manager's email address is in
SalesLogix.)
Answer:
Yes - the same logic would apply. Your event would
have 2 queries - one that looks at the MAS 90
database, and one that looks at the SalesLogix
database. And you would use a "common" field of data
- such as account number or contact email address -
to link the queries together.
In your scenario, your first query would look for a
change to the value of the customer's credit status,
and the second query would match the MAS 90 customer
record to the corresponding SalesLogix customer
record.
The event could then send out alerts that include
details from both MAS 90 and SalesLogix (including
the ability to notify the SalesLogix account
manager). The event could update the contact's
history in SalesLogix with the details of the credit
status change (including the "old" and "new" credit
values), and it could schedule an intelligent
follow-up activity in SalesLogix.
**Provided by VineyardSoft Corporation (www.vineyardsoft.com) |
|
Contact Support

Here is how to contact our tech support
department:
Normal tech support hours are Monday through
Friday 8:30 am – 4:30 pm Central Standard Time.
Help may be available during non-business hours
for an incidence fee. If it is an emergency or
after hours, please call, since we cannot
guarantee that email will be responded to prior
to the next business day. During business
hours, phone calls have priority over email.
Phone:
(920) 268-4877
E-mail:
support@resolvcrm.com
Remote live support:
http://www.resolvcrm.com/assist
Web ticket:
http://www.resolvcrm.com/supportquestions.html |
|
Quote for the Day
It
is not length of life, but depth of life.
~Ralph
Waldo Emerson |
|
Our Referral Program
Resolv, Inc. is always looking for referrals, but what
bonuses do you receive if you give us a referral?
-
1 Year Referral commission of 3%
of every payment we collect from the customer
-
Infinite Referral commission of 1.5%
of every payment we collect from the customer
To Read More on
our Referral Program,
Click Here |
|