Resolv, Inc.

June 2008 Newsletter

 

 

 

·        Overcoming Procrastination

·        Complimentary Breakfast Seminar

·        Resolv Summer Hours

·        View From our Sales Desk

·        SalesLogix Tips & Tricks

·        KnowledgeSync Tips & Tricks

·        Contact Support

·        Did You Know…

·        Resolv Referral Program

 

 

 

About the Author:

Steve  is passionate about sharing his personal growth lessons with anyone who desires to improve themselves. He’s written over 500 personal development articles, covering topics such as courage, motivation, productivity, and the meaning of life – all of which are available for free on his site. Steve has been featured in the New York times, USA Today, and Self Magazine. His web site is currently the most popular personal development web site in the world, receiving over 1.8 million visitors per month.

 

 

Article Source:

www.stevepavlina.com

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Resolv, Inc.

821 E. First Ave

Appleton, WI  54911

 

Phone:

(920)730-1300

 

E-mail:

info@resolvcrm.com

 

We’re on the Web!

www.resolvcrm.com

 

Overcoming Procrastination

by Steve Pavlina

Procrastination, the habit of putting tasks off to the last possible minute, can be a major problem in both your career and your personal life. Missed opportunities, frenzied work hours, stress, overwhelm, resentment, and guilt are just some of the symptoms. This article will explore the root causes of procrastination and give you several practical tools to overcome it.

 

Replace "Have To" With "Want To"

First, thinking that you absolutely have to do something is a major reason for procrastination. When you tell yourself that you have to do something, you're implying that you're being forced to do it, so you'll automatically feel a sense of resentment and rebellion. Procrastination kicks in as a defense mechanism to keep you away from this pain. If the task you are putting off has a real deadline, then when the deadline gets very close, the sense of pain associated with the task becomes overridden by the much greater sense of pain if you don't get started immediately.
 

The solution to this first mental block is to realize and accept that you don't have to do anything you don't want to do. Even though there may be serious consequences, you are always free to choose. No one is forcing you to run your business the way you do. All the decisions you've made along the way have brought you to where you are today. If you don't like where you've ended up, you're free to start making different decisions, and new results will follow. Also be aware that you don't procrastinate in every area of your life. Even the worst procrastinators have areas where they never procrastinate. Perhaps you never miss your favorite TV show, or you always manage to check your favorite online forums each day. In each situation the freedom of choice is yours. So if you're putting off starting that new project you feel you "have to" do this year, realize that you're choosing to do it of your own free will. Procrastination becomes less likely on tasks that you openly and freely choose to undertake.

 

Replace "Finish It" With "Begin It"

Secondly, thinking of a task as one big whole that you have to complete will virtually ensure that you put it off. When you focus on the idea of finishing a task where you can't even clearly envision all the steps that will lead to completion, you create a feeling of overwhelm. You then associate this painful feeling to the task and delay as long as possible. If you say to yourself, "I've got to do my taxes today," or "I must complete this report," you're very likely to feel overwhelmed and put the task off.
 

The solution is to think of starting one small piece of the task instead of mentally feeling that you must finish the whole thing. Replace, "How am I going to finish this?" with "What small step can I start on right now?" If you simply start a task enough times, you will eventually finish it. If one of the projects you want to complete is to clean out your garage, thinking that you have to finish this big project in one fell swoop can make you feel overwhelmed, and you'll put it off. Ask yourself how you can get started on just one small part of the project. For example, go to your garage with a notepad, and simply write down a few ideas for quick 10-minute tasks you could do to make a dent in the piles of junk. Maybe move one or two obvious pieces of junk to the trash can while you're there. Don't worry about finishing anything significant. Just focus on what you can do right now. If you do this enough times, you'll eventually be starting on the final piece of the task, and that will lead to finishing.

 

Replace Perfectionism With Permission To Be Human

A third type of erroneous thinking that leads to procrastination is perfectionism. Thinking that you must do the job perfectly the first try will likely prevent you from ever getting started. Believing that you must do something perfectly is a recipe for stress, and you'll associate that stress with the task and thus condition yourself to avoid it. You then end up putting the task off to the last possible minute, so that you finally have a way out of this trap. Now there isn't enough time to do the job perfectly, so you're off the hook because you can tell yourself that you could have been perfect if you only had more time. But if you have no specific deadline for a task, perfectionism can cause you to delay indefinitely. If you've never even started that project you always wanted to do really well, could perfectionism be holding you back?
 

The solution to perfectionism is to give yourself permission to be human. Have you ever used a piece of software that you consider to be perfect in every way? I doubt it. Realize that an imperfect job completed today is always superior to the perfect job delayed indefinitely. Perfectionism is also closely connected to thinking of the task as one big whole. Replace that one big perfectly completed task in your mind with one small imperfect first step. Your first draft can be very, very rough. You are always free to revise it again and again. For example, if you want to write a 5000-word article, feel free to let your first draft be only 100 words if it helps you get started. That's less than the length of this paragraph.

 

To continue reading this article…http://www.stevepavlina.com/articles/overcoming-procrastination.htm


Complimentary Breakfast Seminar

Why Should  A CEO/CFO Care About

Customer Relationship Management?

Thursday, September 30, 2008, 7:30 am – 10:00 am

Join us as we discuss:

·         A working definition of Customer Relationship Management.  You may be surprised that it is not all about software.

·         Informed decision making.  Imagine how access to real-time data will help you to adjust to marked conditions more rapidly.

·         Empowering sales people.  What would happen to your sales force if you allow them to focus on customers rather than processes?

·         Company growth.  Can it happen without customers?  What are you doing differently this year to promote growth, or is last year’s growth rate acceptable?

·         Harnessing the Wild Wild West.  Can you implement solid, time-proven best practices, or is it ok that your sales force is made up of renegades that do it their own way?

·         What you should expect from Customer Relationship Management software.  This will include a working demo of an industry-standard Customer Relationship Management software package.

 

Location:  Appleton area, TBD

 

To register:  (920) 730-1300 or go to www.resolvcrm.com

 

Cost:  No charge.  A complete hot breakfast is included.


Resolv Summer Hours

 

Friday, July 4 – Independence Day – Closed

Monday, September 1 – Labor Day – Closed


View from our Sales Desk

The First Step

By Mike Lettier

 

Resolv’s first step in any process towards a successful CRM solution is its Initial Needs Assessment, or INA.  This high-level overview requires only a 90-minute meeting in most cases.  Listening, as you explain what you’re looking for, and explaining your needs from a CRM solution allows us a better understanding of your expectations.

 

Learning and understanding how your business operates, and what specific and unique circumstances you may have, plays a crucial role in what recommendations we make to you.  In addition to our recommendations, we also provide several key ROI points addressing business issues that have the largest and quickest payback for your company.

 

Take the first step towards this no-fee, product –neutral assessment by giving us a call to set up an appointment.


SalesLogix Tips & Tricks

Traveling Abroad

 

Good news! You were just assigned a trip to a trade show in Europe. After spending a few minutes day-dreaming about visiting the Eiffel Tower and drinking coffee along the Seine, you’re faced with a decision. As much as you want to start Googling to plan your sightseeing, you instead set about preparing a list of customers and prospects. After all, work comes before pleasure (Or so my mom always said, even though in her world, work came before more work).

 

Now on task, you confidently navigate to the Contacts area of SalesLogix and begin creating a group of foreign contacts. You name the new group “Non-USA” and then switch to the conditions tab. “This is going to be easy”, you think to yourself. You click on the address table (A) and then double-click on the country field (B). In the condition pop-up you select “not equal to” (C) and then type “USA” (D).

 

After pressing OK (D) you rub your hands together as if to say, “That ought to do it.” Soon enough your thoughts change to “Boy, that’s taking a long time”, followed quickly with “stupid computer” as you look at an empty group on the screen. Not one foreign contact shows, even though you know that they do exist in SalesLogix.

 

If you could look behind the curtain you would find addresses like the following stored in the database:

 

ADDRESS1

CITY

STATE

ZIP

COUNTRY

1 Golden Lane

London

 

NULL

NULL

1216-D North Lansing Ave.

Plainview

NY

NULL

USA

Marriott Drive, Dept. 887.68

Matthews

NC

NULL

USA

De Sto Antonio

Federal Way

WA

NULL

USA

La Defense 9

Paris

 

92088

NULL

Mergeuthaler Alle 45-47

Eschborn

 

NULL

NULL

6245 State Road

Hartford

CT

NULL

NULL

24 Crowell Road

Upper Saddle River

NJ

NULL

USA

420 E Terra Cotta Ave

Crystal Lake

IL

NULL

USA

67 Ford Street

North Ryde

NSW

2113

NULL

244-250 Moseley Road

Manchester

 

NULL

NULL

6402 E Rockton Rd

Roscoe

IL

NULL

NULL

11529 Nassau Dr.

Charlotte

NC

NULL

USA

 

Here you see US and foreign addresses, but all the foreign addresses show NULL for the country. NULL is a special marker used in Structured Query Language (SQL) to indicate that a data value does not exist in the database. 

 

NULL has been the focus of controversy and a source of debate because the special requirements for its use in SQL comparisons, joins and grouping operators. Opponents feel that NULL introduces unnecessary complexity and inconsistency into databases. You may agree with them if you have created more than a few SalesLogix groups. In this tip we will be focusing on the comparison issue; SQL joins will be covered in a future tip.

 

When comparing values in SalesLogix (or SQL), NULL is not equal to any value. At the same time NULL is not unequal to any value. Expressed differently these two comparisons will never be true:

[a field] = NULL                      is never true

[a field] <> NULL                    is never true

 

In the present scenario you want to identify the foreign addresses. You began by trying to show the non-USA addresses. There is nothing wrong with your approach. Unfortunately whoever entered the addresses seen above neglected to enter a country on many addresses. The comparison being made ([country] <> USA) is never true and no addresses are included in the group you are trying to build.

 

 

Edit your group and add another condition by double-clicking on Country (F). Choose the “Does not contain data” operator (G). This is SalesLogix’ way of saying that the field is NULL. Press OK (H).

 

The condition now appears as the second one in the lower pane. Right click on the AND of the first condition (I). Select And/Or (J), then choose OR (K).

 

At this point your group will show all non-USA addresses, plus those for which no country was entered. A careful observer might notice that several addresses located in the US also have a NULL country. You will now be able to correct the countries and create your list of foreign addresses. Manually editing these addresses isn’t too painful if the number of addresses is rather small. However, if you have several hundred or thousand addresses to correct you may want to consider other approaches to cleaning up the countries. While these approaches are beyond the scope of this tip, feel free to contact Resolv Support to discuss your data clean-up needs.

 

**Provided by the Resolv Help Desk

 


KnowledgeSync Tips & Tricks

 

With the recent release of KnowledgeSync version 7, there have been a number of questions regarding KnowledgeSync's support of various Crystal Reports versions (from 8.5 to 11) and whether an organization using Crystal should upgrade to the latest version of KnowledgeSync.

 

The first thing to understand is that KnowledgeSync version 7 embeds Crystal Reports version 11. However - even KnowledgeSync can run Crystal Reports that were designed in Crystal versions 8.5, 9.0, and 10.0, as well as in version 11.

 

When KnowledgeSync version 7 is installed, so too are the components of Crystal Reports version 11. That means that if, on the KnowledgeSync server, version 8.5 of the Crystal Reports Designer is installed, the Crystal version 11 files that are included with KnowledgeSync will overwrite the version 8.5 files that are already on that server. Likewise, if the KnowledgeSync server is host to one or more applications that embed Crystal version 8.5 files, the installation of KnowledgeSync version 7 will cause those files to be overwritten by the version 11 Crystal files that are included with KnowledgeSync.

 

But KnowledgeSync version 7 has no impact on your ability to design, run, and generate Crystal Reports - of any version - on any other servers within an organization. So, if you have version 8.5 (for example) of the Crystal Reports Designer - or you have an application that embeds version 8.5 of the Crystal runtime engine - you can have KnowledgeSync version 7 peacefully co-exist with those other applications as long as they are installed on different servers.

 

And - if you ever run into a situation where the version 11 Crystal Reports component in KnowledgeSync fails to run because someone has mistakenly loaded an earlier version of Crystal Reports (or an application that embeds an earlier version of Crystal Reports) onto the KnowledgeSync server, all you need to do is to un-install and re-install KnowledgeSync back onto its server. That process will cause KnowledgeSync to overwrite any existing Crystal files on that server with the Crystal components that are included within KnowledgeSync, and all will be well again.

 

**Provided by VineyardSoft Corporation (www.vineyardsoft.com)


Contact Support

Here is how to contact our tech support department:

Normal tech support hours are Monday through Friday 8:30 am – 4:30 pm Central Standard Time. Help may be available during non-business hours for an incidence fee.  If it is an emergency or after hours, please call, since we cannot guarantee that email will be responded to prior to the next business day.  During business hours, phone calls have priority over email.

 

Phone: (920) 268-4877

 

E-mail: support@resolvcrm.com

 

Remote live support: http://www.resolvcrm.com/assist

 

Web ticket: http://www.resolvcrm.com/supportquestions.html


Did you know…

 

... that June is the birthday of the Shopping Cart?  In 1937,
Sylvan Goldman, owner of the Piggly-Wiggly supermarket chain in
Oklahoma City, created a shopping cart, which was inspired by a pair of folding chairs. See what you can be inspired by today!


Our Referral Program

Resolv, Inc. is always looking for referrals, but what bonuses do you receive if you give us a referral?

 

  • 1 Year Referral commission of 3% of every payment we collect from the customer
  • Infinite Referral commission of 1.5% of every payment we collect from the customer

 

To Read More on our Referral Program, Click Here