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About the Author:
Steve is passionate about sharing his personal growth
lessons with anyone who desires to improve themselves. He’s
written over 500 personal development articles, covering
topics such as courage, motivation, productivity, and the
meaning of life – all of which are available for free on his
site. Steve has been featured in the New York times, USA
Today, and Self Magazine. His web site is currently the most
popular personal development web site in the world,
receiving over 1.8 million visitors per month.
Article Source:
www.stevepavlina.com |
Resolv,
Inc.
821
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Appleton,
WI 54911
Phone:
(920)730-1300
E-mail:
info@resolvcrm.com
We’re
on the Web!
www.resolvcrm.com
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by Steve Pavlina
Procrastination, the
habit of putting
tasks off to the
last possible
minute, can be a
major problem in
both your career and
your personal life.
Missed
opportunities,
frenzied work hours,
stress, overwhelm,
resentment, and
guilt are just some
of the symptoms.
This article will
explore the root
causes of
procrastination and
give you several
practical tools to
overcome it.
Replace "Have To"
With "Want To"
First, thinking that
you absolutely have
to do something is a
major reason for
procrastination.
When you tell
yourself that you
have to do
something, you're
implying that you're
being forced to do
it, so you'll
automatically feel a
sense of resentment
and rebellion.
Procrastination
kicks in as a
defense mechanism to
keep you away from
this pain. If the
task you are putting
off has a real
deadline, then when
the deadline gets
very close, the
sense of pain
associated with the
task becomes
overridden by the
much greater sense
of pain if you don't
get started
immediately.
The solution to this
first mental block
is to realize and
accept that you
don't have to do
anything you don't
want to do. Even
though there may be
serious
consequences, you
are always free to
choose. No one is
forcing you to run
your business the
way you do. All the
decisions you've
made along the way
have brought you to
where you are today.
If you don't like
where you've ended
up, you're free to
start making
different decisions,
and new results will
follow. Also be
aware that you don't
procrastinate in
every area of your
life. Even the worst
procrastinators have
areas where they
never procrastinate.
Perhaps you never
miss your favorite
TV show, or you
always manage to
check your favorite
online forums each
day. In each
situation the
freedom of choice is
yours. So if you're
putting off starting
that new project you
feel you "have to"
do this year,
realize that you're
choosing to do it of
your own free will.
Procrastination
becomes less likely
on tasks that you
openly and freely
choose to undertake.
Replace "Finish It"
With "Begin It"
Secondly, thinking
of a task as one big
whole that you have
to complete will
virtually ensure
that you put it off.
When you focus on
the idea of
finishing a task
where you can't even
clearly envision all
the steps that will
lead to completion,
you create a feeling
of overwhelm. You
then associate this
painful feeling to
the task and delay
as long as possible.
If you say to
yourself, "I've got
to do my taxes
today," or "I must
complete this
report," you're very
likely to feel
overwhelmed and put
the task off.
The solution is to
think of starting
one small piece of
the task instead of
mentally feeling
that you must finish
the whole thing.
Replace, "How am I
going to finish
this?" with "What
small step can I
start on right now?"
If you simply start
a task enough times,
you will eventually
finish it. If one of
the projects you
want to complete is
to clean out your
garage, thinking
that you have to
finish this big
project in one fell
swoop can make you
feel overwhelmed,
and you'll put it
off. Ask yourself
how you can get
started on just one
small part of the
project. For
example, go to your
garage with a
notepad, and simply
write down a few
ideas for quick
10-minute tasks you
could do to make a
dent in the piles of
junk. Maybe move one
or two obvious
pieces of junk to
the trash can while
you're there. Don't
worry about
finishing anything
significant. Just
focus on what you
can do right now. If
you do this enough
times, you'll
eventually be
starting on the
final piece of the
task, and that will
lead to finishing.
Replace
Perfectionism With
Permission To Be
Human
A third type of
erroneous thinking
that leads to
procrastination is
perfectionism.
Thinking that you
must do the job
perfectly the first
try will likely
prevent you from
ever getting
started. Believing
that you must do
something perfectly
is a recipe for
stress, and you'll
associate that
stress with the task
and thus condition
yourself to avoid
it. You then end up
putting the task off
to the last possible
minute, so that you
finally have a way
out of this trap.
Now there isn't
enough time to do
the job perfectly,
so you're off the
hook because you can
tell yourself that
you could have been
perfect if you only
had more time. But
if you have no
specific deadline
for a task,
perfectionism can
cause you to delay
indefinitely. If
you've never even
started that project
you always wanted to
do really well,
could perfectionism
be holding you back?
The solution to
perfectionism is to
give yourself
permission to be
human. Have you ever
used a piece of
software that you
consider to be
perfect in every
way? I doubt it.
Realize that an
imperfect job
completed today is
always superior to
the perfect job
delayed
indefinitely.
Perfectionism is
also closely
connected to
thinking of the task
as one big whole.
Replace that one big
perfectly completed
task in your mind
with one small
imperfect first
step. Your first
draft can be very,
very rough. You are
always free to
revise it again and
again. For example,
if you want to write
a 5000-word article,
feel free to let
your first draft be
only 100 words if it
helps you get
started. That's less
than the length of
this paragraph.
To continue reading
this article…http://www.stevepavlina.com/articles/overcoming-procrastination.htm |
|
Complimentary
Breakfast Seminar
Why Should A
CEO/CFO Care About
Customer
Relationship
Management?
Thursday,
September 30, 2008,
7:30 am – 10:00 am
Join us as we
discuss:
·
A working
definition of
Customer
Relationship
Management. You
may be surprised
that it is not all
about software.
·
Informed
decision making.
Imagine how
access to real-time
data will help you
to adjust to marked
conditions more
rapidly.
·
Empowering
sales people.
What would happen to
your sales force if
you allow them to
focus on customers
rather than
processes?
·
Company
growth. Can it
happen without
customers? What are
you doing
differently this
year to promote
growth, or is last
year’s growth rate
acceptable?
·
Harnessing
the Wild Wild West.
Can you
implement solid,
time-proven best
practices, or is it
ok that your sales
force is made up of
renegades that do it
their own way?
·
What you
should expect from
Customer
Relationship
Management
software. This
will include a
working demo of an
industry-standard
Customer
Relationship
Management software
package.
Location:
Appleton area, TBD
To register:
(920) 730-1300 or go
to
www.resolvcrm.com
Cost: No
charge. A complete
hot breakfast is
included. |
|
Resolv Summer
Hours
Friday, July 4 – Independence
Day – Closed
Monday, September 1 – Labor Day
– Closed |
|
View from our
Sales Desk
The First Step
By Mike Lettier
Resolv’s first step in any process
towards a successful CRM solution is
its Initial Needs Assessment,
or INA. This high-level overview
requires only a 90-minute meeting in
most cases. Listening, as you
explain what you’re looking for, and
explaining your needs from a CRM
solution allows us a better
understanding of your expectations.
Learning and understanding how your
business operates, and what specific
and unique circumstances you may
have, plays a crucial role in what
recommendations we make to you. In
addition to our recommendations, we
also provide several key ROI points
addressing business issues that have
the largest and quickest payback for
your company.
Take the first step towards this
no-fee, product –neutral assessment
by giving us a call to set up an
appointment. |
|
SalesLogix Tips & Tricks
Traveling Abroad
Good news! You were just assigned a trip to a trade show in
Europe. After spending a few minutes day-dreaming about
visiting the Eiffel Tower and drinking coffee along the
Seine, you’re faced with a decision. As much as you want to
start Googling to plan your sightseeing, you instead set
about preparing a list of customers and prospects. After
all, work comes before pleasure (Or so my mom always said,
even though in her world, work came before more work).
Now on task, you confidently navigate to the Contacts area
of SalesLogix and begin creating a group of foreign
contacts. You name the new group “Non-USA” and then switch
to the conditions tab. “This is going to be easy”, you think
to yourself. You click on the address table (A) and then
double-click on the country field (B). In the condition
pop-up you select “not equal to” (C) and then type “USA”
(D).
After pressing OK (D) you rub your hands together as if to
say, “That ought to do it.” Soon enough your thoughts
change to “Boy, that’s taking a long time”, followed quickly
with “stupid computer” as you look at an empty group on the
screen. Not one foreign contact shows, even though you know
that they do exist in SalesLogix.
If you could look behind the curtain you would find
addresses like the following stored in the database:
|
ADDRESS1 |
CITY |
STATE |
ZIP |
COUNTRY |
|
1 Golden Lane |
London |
|
NULL |
NULL |
|
1216-D North Lansing Ave. |
Plainview |
NY |
NULL |
USA |
|
Marriott Drive, Dept. 887.68 |
Matthews |
NC |
NULL |
USA |
|
De Sto Antonio |
Federal Way |
WA |
NULL |
USA |
|
La Defense 9 |
Paris |
|
92088 |
NULL |
|
Mergeuthaler Alle 45-47 |
Eschborn |
|
NULL |
NULL |
|
6245 State Road |
Hartford |
CT |
NULL |
NULL |
|
24 Crowell Road |
Upper Saddle River |
NJ |
NULL |
USA |
|
420 E Terra Cotta Ave |
Crystal Lake |
IL |
NULL |
USA |
|
67 Ford Street |
North Ryde |
NSW |
2113 |
NULL |
|
244-250 Moseley Road |
Manchester |
|
NULL |
NULL |
|
6402 E Rockton Rd |
Roscoe |
IL |
NULL |
NULL |
|
11529 Nassau Dr. |
Charlotte |
NC |
NULL |
USA |
Here you see US and foreign addresses, but all the foreign
addresses show NULL for the country. NULL is a special
marker used in Structured Query Language (SQL) to indicate
that a data value does not exist in the database.
NULL has been the focus of controversy and a source of
debate because the special requirements for its use in SQL
comparisons, joins and grouping operators. Opponents feel
that NULL introduces unnecessary complexity and
inconsistency into databases. You may agree with them if you
have created more than a few SalesLogix groups. In this tip
we will be focusing on the comparison issue; SQL joins will
be covered in a future tip.
When comparing values in SalesLogix (or SQL), NULL is not
equal to any value. At the same time NULL is not unequal to
any value. Expressed differently these two comparisons will
never be true:
[a field] = NULL is never true
[a field] <> NULL is never true
In the present scenario you want to identify the foreign
addresses. You began by trying to show the non-USA
addresses. There is nothing wrong with your approach.
Unfortunately whoever entered the addresses seen above
neglected to enter a country on many addresses. The
comparison being made ([country] <> USA) is never true and
no addresses are included in the group you are trying to
build.

Edit your group and add another condition by double-clicking
on Country (F). Choose the “Does not contain data” operator
(G). This is SalesLogix’ way of saying that the field is
NULL. Press OK (H).
The condition now appears as the second one in the lower
pane. Right click on the AND of the first condition (I).
Select And/Or (J), then choose OR (K).
At this point your group will show all non-USA addresses,
plus those for which no country was entered. A careful
observer might notice that several addresses located in the
US also have a NULL country. You will now be able to correct
the countries and create your list of foreign addresses.
Manually editing these addresses isn’t too painful if the
number of addresses is rather small. However, if you have
several hundred or thousand addresses to correct you may
want to consider other approaches to cleaning up the
countries. While these approaches are beyond the scope of
this tip, feel free to contact Resolv Support to discuss
your data clean-up needs.
**Provided by the
Resolv Help Desk |
|
KnowledgeSync Tips & Tricks
With the recent release of KnowledgeSync version 7, there
have been a number of questions regarding KnowledgeSync's
support of various Crystal Reports versions (from 8.5 to 11)
and whether an organization using Crystal should upgrade to
the latest version of KnowledgeSync.
The first thing to understand is that KnowledgeSync version
7 embeds Crystal Reports version 11. However - even
KnowledgeSync can run Crystal Reports that were designed in
Crystal versions 8.5, 9.0, and 10.0, as well as in version
11.
When KnowledgeSync version 7 is installed, so too are the
components of Crystal Reports version 11. That means that
if, on the KnowledgeSync server, version 8.5 of the Crystal
Reports Designer is installed, the Crystal version 11 files
that are included with KnowledgeSync will overwrite the
version 8.5 files that are already on that server. Likewise,
if the KnowledgeSync server is host to one or more
applications that embed Crystal version 8.5 files, the
installation of KnowledgeSync version 7 will cause those
files to be overwritten by the version 11 Crystal files that
are included with KnowledgeSync.
But KnowledgeSync version 7 has no impact on your ability to
design, run, and generate Crystal Reports - of any version -
on any other servers within an organization. So, if you have
version 8.5 (for example) of the Crystal Reports Designer -
or you have an application that embeds version 8.5 of the
Crystal runtime engine - you can have KnowledgeSync version
7 peacefully co-exist with those other applications as long
as they are installed on different servers.
And - if you ever run into a situation where the version 11
Crystal Reports component in KnowledgeSync fails to run
because someone has mistakenly loaded an earlier version of
Crystal Reports (or an application that embeds an earlier
version of Crystal Reports) onto the KnowledgeSync server,
all you need to do is to un-install and re-install
KnowledgeSync back onto its server. That process will cause
KnowledgeSync to overwrite any existing Crystal files on
that server with the Crystal components that are included
within KnowledgeSync, and all will be well again.
**Provided by VineyardSoft Corporation (www.vineyardsoft.com) |
|
Contact Support

Here is how to contact our tech support
department:
Normal tech support hours are Monday through
Friday 8:30 am – 4:30 pm Central Standard
Time. Help may be available during
non-business hours for an incidence fee. If
it is an emergency or after hours, please
call, since we cannot guarantee that email
will be responded to prior to the next
business day. During business hours, phone
calls have priority over email.
Phone:
(920) 268-4877
E-mail:
support@resolvcrm.com
Remote live support:
http://www.resolvcrm.com/assist
Web ticket:
http://www.resolvcrm.com/supportquestions.html |
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Did you know…
... that June
is the birthday of the Shopping Cart? In
1937,
Sylvan Goldman, owner of the Piggly-Wiggly
supermarket chain in
Oklahoma City, created a shopping cart,
which was inspired by a pair of folding
chairs. See what you can be inspired by
today! |
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Our Referral Program
Resolv, Inc. is always looking for referrals, but what
bonuses do you receive if you give us a referral?
-
1 Year Referral commission of 3%
of every payment we collect from the customer
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Infinite Referral commission of 1.5%
of every payment we collect from the customer
To Read More on
our Referral Program,
Click Here |
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