Resolv Inc.

April 2007 Newsletter

 

 

 

 

 

About the Author:

 

Shannon Smith, leading image strategist and President of Premiere Image International based in Toronto and New York. Since l983, Shannon helps individuals reinvent themselves providing the finishing touches - in how to wine, dine and act fine. For more information visit http://www.premiereimageintl.com

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Resolv Inc.

821 E. First Ave.

Appleton, WI  54911

 

Phone:

(920)730-1300

 

E-mail:

info@resolvcrm.com

 

We’re on the Web!

www.resolvcrm.com

The Power of Your Personal Brand!

by Shannon Smith

 

Humans think visually! The saying “I hear what I see” is true. A UCLA study proves that 85% of all decisions are made with our eyes. That’s right: the visual you have has the most impact.

Whether you like it or not, the personal brand you project affects others’ decisions as to your intelligence, character and ability, and determines whether or not they want to do business with you. The way you dress (and act) has a remarkable impact on the people you meet professionally and socially. This greatly affects how they treat you. Clients have told me that they have lost promotions, that deals have fallen through, that memberships were denied and friends have disappeared because they dismissed the importance of personal packaging (their personal brand).

If your personal brand is not professional and congruent, attractive and attracting you will be passed over - guaranteed. To be competitive, to have a greater influence on others, to attract more business and be more successful it’s critical that you pay attention to “personal branding.”

“Before you sell anything … your product, company or service you sell yourself first”

 

Before you sell anything … your product, company or service you sell yourself first. Shift the balance of power in your favor. When you brand yourself you are perceived to be more desirable and in demand. Brand Status increases the bottom line … both personally and corporately.

Now take large, successful companies for instance. They understand the power of “branding” a product. They spend a lot of time, money and energy to create a “brand” that is eye catching and appealing enough to sell their product through to market. They want to ensure that the buyer builds a strong connection with that brand.

Now think of yourself as A COMPANY OF ONE. How much time, money and energy have you spent in developing a “personal brand” that is unique enough to sell through to your market? An individual who has a well-defined personal brand has more status and a tremendous advantage over the competition in the market place. Whether it’s social or business, when you are well branded you are pre-sold, giving you a huge advantage over others selling themselves.

We know that in the current economy, competitiveness has increased dramatically. Business has become more serious and conservative - not only in attitude and business attire (the suit has returned to corporate America) but in etiquette and manner as well. The hallmarks of successful individuals in a fast paced global marketplace are their confidence, manners and poise. Mediocrity is dead and it’s about time. It’s no longer acceptable to dress inappropriately or do business with the wrong fork. There is a return to formality, elegance, manners and sophistication. Even though intelligence, experience and education count, companies are simply not hiring those who do not possess these all important “soft” communication skills. It is the whole package that counts.

Tom Peters, author of “In Search of Excellence” said it best:

“You either create a brand that is distinct … or you become extinct.”


Resolv Seminar Series Continues

The Executive Dilemma:

Marketing is From Mars; Sales is From Venus

 

A CRM Seminar for Business Leaders

Marketing and sales working together to achieve a common goal always improves the bottom line; yet, it’s not uncommon that marketing and sales speak different languages.  They have different goals, different definitions of what a lead is, and different expectations of the other department’s role.  During this seminar we will discuss how to bridge the gap between marketing and sales.  We will look at each department’s role in lead generation, qualification, and sales.  Finally, we will delve into follow-up processes and the importance they play in tying the two departments together. 

  •  Lead Generation whose responsibility is it? 
  • Where does marketing end and sales begin?
  • Differentiating between two versions of reality, marketing and sales.
  • What qualifies a lead?
  • What defines an effective lead follow-up process?

 

CRM ROI – Can You Achieve It?

 

A quick look at how companies are achieving ROI in CRM implementations.  We will discuss where to start determining ROI for your CRM implementation and discuss when and how to implement CRM.  We will also cover how to measure ROI and what to expect in the first year.

  • Where are other organizations finding ROI?
  • Should you implement CRM for process improvement?
  • Roadblocks to achieving ROI.
  • What is the value of a customer? 

 

Complimentary breakfast seminar - 7:30 am - 10:30 am

 Seminar Dates:

Milwaukee, WI  - May 9, 2007

Fond du Lac, WI  - August 16, 2007

Appleton, WI  October 10, 2007

 

Register now  1-866-737-6581  www.resolvcrm.com 


June SalesLogix User Group

Date to be determined.

Who Should Attend:
SalesLogix Users and System Administrators

If you are not a SalesLogix user:  

Please come and talk to other SalesLogix users and see how SalesLogix can assist you with your business needs.

 

What is a User’s Group:

The SalesLogix user group is a great place for SalesLogix users to exchange ideas and ask questions of each other and an experienced SalesLogix consultant.  Meetings consist of a presentation on a featured topic, followed by “what’s new” with SalesLogix, and a question and answer period.

 

Location:  To Be Determined

 

Time:  To be determined

 

Agenda:

 

  • Needs analysis, getting the most out of your investment.
  • How can we enable our sales force -or- Making SalesLogix a sales person’s delight, not a burden
  • What to do when an employee leaves
  • Big Brother Bundle – See what reports and groups your users are using
  • Data mining and SalesLogix, what’s available?
    • Crystal
    • Dashboards
    • Groups
    • Pivot Reporter
    • EZ Search (our new bundle)
  • Creating groups based on a radius of a zip code
  • Card Scan Lead Qualifier
  • How can we help?  Getting the most out of support.
  • Questions and Answers

 

 

Register for the User Group:

e-mail info@resolvcrm.com

 

Cost:  No Charge – Lunch is included


SalesLogix Administrator Training

This course is designed to provide the skills necessary to perform SalesLogix system administration functions.  During this two day course you will learn how to configure the SalesLogix components, add users and teams, modify user security, import data, data maintenance, and advanced group building.

You will also learn how to install the Remote Client, configure synchronization, create and attach a remote database and use subscription rules. Basic customizing of SalesLogix is also covered.

 

Topics covered will include:

  • Add users and teams
  • Modify user security
  • Import data
  • Understand the synchronization process
  • Configure remote clients
  • Data Maintenance (merge/purge)
  • Relational Database principles
  • Group building
  • Describe basic Architect functions

 

Cost:  $1050 per person and $750 for each additional person per organization

Date/Time: June 2007-Please let us know if you are interested!

Location: Training will be held at the Resolv offices in Appleton, WI

To Register:  e-mail info@resolvcrm.com

Dress: Casual

**Continental Breakfast and Lunch will be provided


Resolv has a new Fax Number

Please update your records

920-243-0116


SalesLogix Tips & Tricks

SalesLogix "No-Nos"

Below is a list of commonly performed SalesLogix "no-nos"

1) Temporarily retiring remote users and then bringing them back as a remote user and NOT recutting their database. If you temporarily retire a remote user, you must recut their database so that they receive all changes that were performed on the server while they were retired.

2) Not retiring a remote user when they have left the company.
Transaction files continue to create for the user until you retire them. If you do not wish to retire the user immediately, go into the sync tab under the User's properties and uncheck "Synchronize changes"

3) Continuously closing the Sales Client by ending the Task using Task Manager. If you are having SalesLogix client errors, please inform your SalesLogix Administrator so that the problem can be resolved. Incorrectly closing SalesLogix, as with most programs, may lead to loss of data.

4) Completing SalesLogix Activities in Outlook instead of SalesLogix. When you complete activities in Outlook, the notes of the activity are not saved in Notes/History in SalesLogix.

5) Deleting accounts immediately instead of archiving for a temporary period of time. Once you delete an account, it is gone. It cannot be retrieved unless you have a backup and use Group Copy - not a
fast process. We recommend adding a team named "Delete" that no one can access. Instead of deleting an account, change the team to "Delete". Admin will be the only user who can see the account. Everyone else will think the account has been deleted. If someone later decides that the account should not have been deleted, simply change the team that owns the account.

 


KnowledgeSync Tips & Tricks

 

Event Scheduling Tips: First Monday, Second Thursday, Etc.

Have you ever wanted to schedule a KnowledgeSync event to run on the first Monday of every month? How about the third Thursday of every month? Or, have you wondered how to create a single event that runs every weekday at 9 AM and reports on the activity from the preceding workday -- but you can't figure out how to get Monday's run to report on last Friday's activity?

If any of these situations has ever stumped you, you're not alone.

With a little ingenuity -- and a little clever use of query filters, you can create events that run under those kinds of schedules. The "trick" is the that you'll actually configure the event to run weekly, but you'll use the event's query "Filters" to further restrict exactly which day the event will run on.

Here's how you'd do it:

1. An event that runs on the first Monday of every month.

Step #1: Schedule the event to run weekly, every Monday.

Step #2: Add a filter to the event's query. The column to be filtered on is {%Current Day}, the operator is "less than or equal to", and the compare value is '7'.

Since the "first" Monday of a month HAS to fall somewhere between the 1st of the month and the 7th of a month, the process of checking the "day number" to see if it is less than or equal to '7' ensures that any event that uses this query will run only on the first Monday of a month.

2. An event that runs on the second Thursday of every month.

Step #1: Schedule the event to run weekly, every Thursday.

Step #2: Add two filters to the event's query. The column to be filtered on for both of these filters is {%Current Day%}. The operator for the first of these filters is "greater than or equal to" and its compare value is '8'.

The operator for the second of these filters is "less than or equal to" and its compare value is '14'.

Since the "second" Thursday of a month HAS to fall somewhere between the 8th of the month and the 14th of a month, the process of checking the "day number" to see if it is between '8' and '14' ensures that any event that uses this query will run only on the second Thursday of a month.

3. An event that runs daily at 9 AM, Monday through Friday and always reports on the data from the preceding day -- except for when it runs on Mondays, when it should report on the data from the preceding Friday.

You might be tempted to assume that a scenario like this requires two events. One event would run on Tuesdays through Fridays and report on the activity from the preceding day ("{%Yesterday Date%}") and the other event would run just on Mondays and report on the activity from last Friday ("{%Last Friday Date%}").

In reality, you can do this all in a single event.

All you need to do is to go to this query and edit the filter that performs the date comparison. Instead of choosing "yesterday's date" or "last Friday's date" as the compare value, choose the date variable called "{%Last Date/Time Event Checked%}". (This is just a short scroll down from the top of the list of date variables.)

Now consider how the event will work:

On Tuesdays through Friday at 9 AM, the event will capture all of the activity since the last time the event ran -- which would be the preceding day at 9 AM. On Mondays, the event will realize that the last time it ran was the preceding Friday at 9 AM, and therefore the event will capture all of the activity since that date.

Pretty simple, eh?

Just be aware of one important thing -- if you choose to either "schedule" or "test" this event, you will update the "last date/time event checked" value with the date/time that you scheduled or tested the event. So -- if you are going to configure events in this fashion, you might want to have one "production" version of this event and a second "test/development" version so you can be sure that the "last date/time event checked" value of your production event is updated only when the event is submitted by KnowledgeSync.

 

http://www.vineyardsoft.com


Our Referral Program

Resolv LLC is always looking for referrals, but what bonuses do you receive if you give us a referral?

 

  • 1 Year Referral commission of 3% of every payment we collect from the customer
  • Infinite Referral commission of 1.5% of every payment we collect from the customer

 

To Read More on our Referral Program, Click Here