CRM Blog sharing our experience
After working in the CRM world for 15 years, I continue to be amazed at CRM and the direction it takes. Besides being a fantastic “customer database,” CRM is critical for forecasting, service,...
Over the last 15 years, I have worked with hundreds of organizations and 1000s of CRM users, and surprisingly, CRM implementations, for the most part, have not changed much from 1998 to 2013....
Do You Have the Internal Resources To Fully Implement a CRM Strategy? I absolutely LOVE it when, in my prospecting efforts, I come across a CRM champion. In my terms, a CRM champion is...
I have CRM My CRM is underperforming
I Need CRM I want help with CRM Success
What is CRM I need to understand CRM
Angela conducts most of the end-user application education. “I get tremendous satisfaction from educating people,” said Angela. “To help customers see the possibilities of what process improvement or technology can do for them is very rewarding. I feel that educating our customers helps them to have better lives and be more successful.”
Prior to Resolv, Angela worked in the optical industry for 11 years, first as a registered optometric assistant and then in outside sales. Being in outside sales, she has an appreciation for remote employees and how they can feel disconnected from the home office. She served in the Wisconsin Army National Guard for eight years as a First Lieutenant Signal Officer where she handled all of the of radio and technology networking. The military gave Angela a lot of experience with leadership and organizational skills. Her last role in the military was serving as the Executive Officer of a company where she was responsible for all logistics and operations associated with running the company.
Angela has a Bachelor’s degree in Management, a Masters in Organizational Leadership and Quality and is LEAN Office certified. Angela also holds several SalesLogix certifications. She serves on the board of the Sage Leadership Academy Association (SLAA), where she helps guide the direction of the association and develop educational opportunities for membership. She also is a member of the Information Technology Alliance (ITA). Angela teaches English to Spanish speakers through the Fox Valley Literacy Council, serves as a mentor and is an animal lover. She participates in triathlons and enjoys reading books on a wide range of topics.