Resolv CRM Blog

I have been consulting on CRM (CRM best practices, CRM user adoption, and CRM implementations) for over 13 years.  During this time, I have learned a thing or two about CRM.  I have spoken in over 70 seminars on CRM covering such topics as: Avoiding CRM Pitfalls, Realizing ROI in a CRM implementation, Improving Forecasting, Increasing Customer Retention, etc.  The list is quite long, actually.  So why am I telling you this?  Because, over the past 13 years I have seen many customers successfully harness my knowledge, and the knowledge of my team, to their great profit; I have also witnessed many others who truthfully didn't gain anything from a relationship with Resolv.  Which brings me to my point, how can you harness the value of a consultant?