Viewing entries tagged Tips
Posted by Luke Russell
Luke Russell
Luke Russell has been CRM consultant since 1998. Luke has personally consulted
User is currently offline
on Monday, 24 October 2011
in Strategy
As I am reviewing one of my latest webinars, “Transforming the service Department: 3 Insights into Achieving Happy, Profitable Customers Through Service,” I am reminded that while there are many ways to improve customer service and increase customer retention, one of the best ways is to seek out complaints.
Posted by Luke Russell
Luke Russell
Luke Russell has been CRM consultant since 1998. Luke has personally consulted
User is currently offline
on Friday, 15 April 2011
in Uncategorized
I am often asked for examples for how an integrated CRM software system can help with business strategy, this blog will hopefully serve as a starting point as you consider using CRM software as a tool.
Posted by Luke Russell
Luke Russell
Luke Russell has been CRM consultant since 1998. Luke has personally consulted
User is currently offline
on Tuesday, 08 March 2011
in Education
I cannot count the number of times that I have reviewed the pros and cons of SaaS (cloud computing) or on-premise CRM alternatives, so I am going to share my thoughts in this blog post.
Posted by Luke Russell
Luke Russell
Luke Russell has been CRM consultant since 1998. Luke has personally consulted
User is currently offline
on Tuesday, 01 March 2011
in Strategy
As I prepare for tomorrow’s seminar I am reminded of the similarities between a relationship-driven sales process and the dating/marriage cycle.
Posted by Luke Russell
Luke Russell
Luke Russell has been CRM consultant since 1998. Luke has personally consulted
User is currently offline
on Tuesday, 22 February 2011
in Strategy
This blog post looks at the hows and ifs of comparison shopping for CRM software…
Posted by Luke Russell
Luke Russell
Luke Russell has been CRM consultant since 1998. Luke has personally consulted
User is currently offline
on Thursday, 27 January 2011
in General
As I prepare for next week’s seminar, I am reminded of the difference between features and benefits.
Posted by Luke Russell
Luke Russell
Luke Russell has been CRM consultant since 1998. Luke has personally consulted
User is currently offline
on Tuesday, 25 January 2011
in Strategy
This is the second of three posts related to the “Been there, done that” thinking of Customer Relationship Management.
on Monday, 24 October 2011
in Strategy
