CRM Training, You’re Doing it Wrong! | CRM Training

CRM Training, You’re Doing it Wrong! | CRM Training

I can say very accurately that over 90% of companies that have implemented a CRM system have failed in the education of their users in relation to the CRM system. How do I know this? Through my observation of CRM implementations since 1998. My bet is that your company is among those that have failed. Let me prove it to you … Continue reading →

KnowledgeSync Training

KnowledgeSync Training

knowledgesyncWhether you already have KnowledgeSync and are looking to get more out of it, or are implementing it for the first time, you can hit the ground running with two days of intense KnowledgeSync Training.  This hands-on training looks at everything KnowledgeSync from a brief review of installation through the usage of KnowledgeSync utilities.

Training subjects include:

  • Installation
  • SQL Server
  • Set-up (Hardware and Software)
  • Basic Event Overview
  • Navigator Overview
  • Monitoring Events
  • Administration
  • Corrective Actions
  • Database Tools
  • Diagnostics
  • Troubleshooting
  • Query designing
  • Database Triggers
  • Subscriber Maintenance
  • Event Designing
  • Visual Basic Scripting
  • Dashboard Alerts (webcasting)
  • EventPaks
  • KnowledgeSync  Utilities

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Infor CRM / SalesLogix Administrator Training

Infor CRM / SalesLogix Administrator Training

Infor CRM Admin TrainingThis course is designed to provide the skills necessary to perform Infor CRM / SalesLogix system administration functions. During this two day course you will learn how to configure the Infor CRM components, add users and teams, modify user security, import data, perform data maintenance, and build advanced group.

You will also learn how to install the Remote Client, configure synchronization, create and attach a remote database and use subscription rules. Basic customizing of Infor CRM is also covered.
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