CRM Authority | Kim Dworak

CRM Authority | Kim Dworak

Kim Dworak
Kim lends her technical expertise to customers needing reports and any modifications that will help improve a customer’s workflow.

Kim Dworak, systems analyst, enjoys helping customers with their support questions and programming needs. Kim lends her technical expertise to customers needing reports and any modifications that will help improve a customer’s workflow. She works with customers to make sure they are operating smoothly and using their CRM application to support their business objectives.

Before joining Resolv, Kim worked for West Business Systems, a business-to-business telesales company, for 10 years. The last four years at West Business Services, she was in the IT department where she had roles in CRM and EDI programming along with project management.

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CRM Master | Bryan Russell

CRM Master | Bryan Russell

Bryan Russell
Bryan enjoys getting to know our customers and helping them solve problems with a well-defined and implemented project.

As a systems analyst at Resolv, Bryan Russell is dedicated to helping customers use their CRM applications to the fullest through education, consulting and programming. When a customer needs a modification to their implementation, needs a custom report or has a support question, Bryan is ready to help. He also educates new and advanced users with classes tailored specifically for the customer or group classes that cover application functionality and system administration.

Before joining Resolv, Bryan worked at a non-profit organization for 20 years that assisted refugees. He taught refugees computer skills, built databases to help with translating closely related languages and created reports and systems to track donors. “Working at the non-profit gave me the understanding of what information a business needs and how important processes are,” said Bryan. Bryan also worked as a data processing manager at a CPA firm.

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Super Genius | Luke Russell

Super Genius | Luke Russell

Luke Russell, CRM Guru
Luke Russell has been CRM consultant since 1998. Luke has personally consulted with hundreds of organizations, and has a strong success record for implementing business strategy.

Since the inception of Resolv in September 2001, founder and owner Luke Russell has been an advocate for strategy planning and strategically implementing software. Believing that implementations are more about process and culture, he guides customers through the process of developing a strategy both for their organization and for a specific implementation.  This strategy includes reviewing processes and people/departments involved in the change. “The two key factors are an understanding of where you are now, and where you need to be in the future,” says Russell, “I facilitate this change in organizations.”

While 90% of executives believe that having a solid strategy (that encompasses process, culture and technology) is important, only about 5% spend the time and resources doing just that. Instead they speed the process and implement a strategy like “our strategy is to implement new software.” “There is a direct correlation to time spent on strategy planning prior to implementation, and the overall success of the implementation,” Luke continues, “I ensure that success.”

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Queen Bee | Angela Talano

Queen Bee | Angela Talano

Angela Talano
Angela Talano has a Bachelor’s degree in Management, a Masters in Organizational Leadership and Quality and is LEAN Office certified. Angela also holds several CRM certifications.

Running Resolv’s day-to-day internal operations is the responsibility of Angela Talano. She coordinates the Resolv’s team’s schedules, manages the scheduling of customer projects and helps everyone stay on task to ensure project milestones are met and customer expectations are exceeded. Angela works closely with co-owner, Luke Russell, to implement Resolv’s strategic plans.

As a LEAN Office certified facilitator, Angela helps customers evaluate their operations and workflow and makes recommendation for process improvement. “I help identify areas in a customer’s business that can be modified to meet current standards,” said Angela.  “This ensures that when a customer implements a new technology solution that the process also is updated and wasted time and effort are eliminated. We work with customers on a regular basis to continuously refine processes in all aspects of their business.” Continue reading →